What is a service charge?
You will pay a service charge if we provide you with services for the upkeep of communal areas such as gardening, window cleaning, door entry systems, lifts etc.
Which services are included in my service charge?
The details of the services and charges which apply to your property are listed in the tenancy agreement. A service charge schedule is usually provided with your rent increase letter.
Why is my service charge different to my neighbour’s?
We only charge you for the services we provide to you, for example you may have a door entry or intercom system whereas your neighbour may not.
Why is the service charge estimated?
We cannot know in advance the exact amount of money we will spend on your service in the next financial year. The routine charges are calculated using the last known actual charges, plus an allowance for inflation.