Local offers

Local offers set out what you can expect from us in six key areas of service:

  1. Tenant involvement and empowerment
  2. Home
  3. Neighbourhood and community
  4. Your tenancy
  5. Value for money
  6. Governance and financial accountability.

Through conversations with residents, we know that people have similar expectations and priorities around the country which include:

  • To have repairs completed on time
  • Investment in your home and neighbourhoods
  • Good quality customer service.

Local offers give us an opportunity to track our performance against your priorities and to improve the quality of our services.

View your Local Offers (PDF 350KB)

Scrutiny Panels

To make sure that we deliver our local service offers in a timely and cost effective way, we recruit local residents' panels to examine our progress and make sure we are accountable to all residents.

These groups are known as 'scrutiny panels'. The panels meet four times a year and those taking part will receive expenses and full training.

For further information:

View the Resident Scrutiny Panel page.

Housing - SW - local offers - image

A mother helps her children to water a tree, that they recently planted together

Sanctuary Housing in the South West works in partnership with residents and local businesses to create thriving communities where people are proud to live.